KEY Polo Shirts

Your item will be personalized with the name entered. Please double-check the spelling before submitting your order. Personalized items are made specifically for you.

All items are made to order. Please allow 7-10 business days for processing before your order ships. Most often it's sooner. Tracking information will be provided once your order is shipped. Processing time is separate from transit time. Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.

Shipping Confirmation & Tracking

• A shipping confirmation email with tracking details is sent once your order ships.

• Tracking updates may take 24–48 hours to appear in the carrier’s system.

Pre-Order Policy

Pre-order items give you the opportunity to reserve select Professionally Me products before they are officially available or restocked.

Estimated Shipping: Each pre-order listing will include an estimated ship date or shipping timeframe. Please review this information carefully before completing your purchase.

Orders Containing Multiple Items: If your order includes both pre-order and in-stock items, your complete order will ship together once all items are available. If your order contains multiple pre-order products with different estimated dates, the order will ship according to the latest estimated ship date.

Need Your In-Stock Items Sooner? We recommend placing your in-stock and pre-order items as separate orders so available merchandise can ship without waiting for your pre-order item.

Please remember that pre-order shipping dates are estimates and may be subject to change. If a significant delay occurs, Professionally Me will provide an update.

Thank you for your patience and for choosing Professionally Me — Wear Who You Are.™

Return & Exchange Policy

At Professionally Me, each order is prepared with care, and we want you to feel confident about your purchase. Please review our return policy before placing your order.

Returns Eligible items may be returned within 3 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition and packaging.

Personalized & Custom Items Because personalized and custom-made products are created specifically for you, all customized items are final sale and cannot be returned or exchanged unless we made an error or the item arrived damaged.

Final Sale & Clearance items, final-sale merchandise, and personalized/custom products are not eligible for returns, exchanges, or refunds.

Damaged or Incorrect Orders If your order arrives damaged or you receive an incorrect item, please contact us promptly after delivery and include photos of the item and packaging. We will review the issue and work with you to make it right.

Refunds Once an approved return is received and inspected, please allow 7–10 business days for processing. Refunds will be returned to the original payment method, less applicable return shipping and restocking fees. Original shipping charges are non-refundable. If more than 15 business days have passed since we’ve approved your return, please contact us. 

Need Assistance? Please contact Professionally Me Customer Care before returning any merchandise. Items returned without prior approval may not be accepted.

Wear Who You Are.™Thank you for shopping with Professionally Me.